Privacy Policy
Last Updated: June 2026
At RayNova Care ElderPod Pvt. Ltd. (“RayNova”, “Company”, “we”, “our”, or “us”), protecting the privacy and personal information of our customers, senior citizens, family members, caregivers, employees, business partners, and website users is one of our highest priorities.
This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you access our website, mobile applications, communication channels, ElderPod devices, or any services offered by RayNova.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Information We Collect
To provide safe and effective elder care services, we may collect the following categories of information:
1.1 Personal Information
We may collect:
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Full Name
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Date of Birth
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Gender
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Residential Address
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Mobile Number
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Email Address
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Emergency Contact Information
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Government-issued Identification Documents (where required)
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Profile Photographs
1.2 Health and Care Information
To deliver personalized care services, we may collect:
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Medical History
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Existing Medical Conditions
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Medication Information
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Allergies
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Mobility and Accessibility Requirements
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Doctor Recommendations
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Care Plans
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Health Monitoring Records
Such information is collected only when necessary for providing requested services.
1.3 Payment Information
We may collect:
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Billing Details
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Transaction References
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Payment Records
For security purposes, RayNova does not store complete debit card, credit card, or banking credentials. Payments are processed through authorized and secure payment gateway providers.
1.4 Device and Technical Information
When accessing our website or applications, we may automatically collect:
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Device Type
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Operating System
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Browser Information
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Internet Protocol (IP) Address
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Log Data
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Usage Statistics
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Application Analytics
1.5 Location Information
With your permission, we may collect:
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Current Location
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Service Delivery Address
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Booking Location Information
Location information may be used for:
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Assigning nearby caregivers
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Emergency response coordination
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Route optimization
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Efficient service delivery
2. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
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Your consent
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Performance of a service agreement
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Compliance with legal obligations
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Protection of the vital interests of care recipients
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Legitimate business purposes permitted under applicable laws
3. How We Use Your Information
The information collected may be used to:
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Deliver elder care and caregiving services
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Schedule and manage appointments
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Verify identities and service eligibility
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Coordinate caregivers and support staff
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Provide emergency assistance
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Process payments and billing
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Improve service quality and customer experience
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Respond to inquiries and support requests
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Send important service-related communications
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Prevent fraud, misuse, or unauthorized activities
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Comply with legal and regulatory obligations
We only use personal information for purposes that are necessary, lawful, and relevant to our services.
4. Consent
By using our services, you provide consent for the collection, processing, storage, and use of your information as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us at:
Email: raycareelderpod2@gmail.com
Please note that withdrawing consent may affect our ability to provide certain services. Any processing completed prior to withdrawal shall remain lawful.
5. Sharing of Information
We do not sell, rent, or trade personal information to third parties.
However, information may be shared in the following circumstances:
5.1 Caregivers and Service Personnel
Relevant information may be shared with caregivers and authorized staff solely for providing requested services.
5.2 Technology Service Providers
We may engage trusted third-party vendors for:
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Cloud Hosting
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Software Services
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Communication Platforms
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Analytics and Technical Support
These providers are contractually required to maintain confidentiality and security standards.
5.3 Payment Partners
Information necessary for payment processing may be shared with authorized banks, payment gateways, and financial institutions.
5.4 Legal and Regulatory Authorities
Information may be disclosed where required by:
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Applicable laws
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Court orders
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Government directives
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Regulatory investigations
5.5 Emergency Contacts
Where necessary for health, safety, or emergency response purposes, information may be shared with designated emergency contacts.
6. Data Security
RayNova implements appropriate technical and organizational measures to safeguard personal information, including:
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Secure cloud infrastructure
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Data encryption where applicable
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Restricted access controls
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Role-based permissions
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Security monitoring systems
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Employee confidentiality obligations
While we strive to protect all information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information only for as long as necessary to fulfill legal, operational, and service-related requirements.
| Data Category | Retention Period |
|---|---|
| Customer Account Information | Active Account + 30 Days |
| Service Booking Records | 3 Years |
| Payment Records | 7 Years |
| Caregiver Records | Active Profile + 1 Year |
| Complaint Records | 3 Years |
| Communication Logs | 1 Year |
| Health Records | Duration of Service + Applicable Legal Requirements |
Where retention is no longer necessary, information will be securely deleted or anonymized.
8. Data Deletion Requests
You may request deletion of your personal information by contacting:
Email: raycareelderpod2@gmail.com
Subject to applicable legal requirements, valid deletion requests are generally processed within thirty (30) days.
9. Your Rights
Subject to applicable laws, you may have the right to:
Access
Request details regarding personal information held by us.
Correction
Update inaccurate or incomplete information.
Erasure
Request deletion of personal data where legally permissible.
Consent Withdrawal
Withdraw previously granted consent.
Grievance Redressal
Raise concerns regarding processing of personal information.
Nomination
Nominate another individual to exercise your rights in the event of death or incapacity.
10. Children’s Privacy
RayNova services are intended primarily for adults and senior citizens.
We do not knowingly collect personal information from individuals under 18 years of age unless legally required and supported by verifiable consent from a parent or legal guardian.
11. Data Breach Management
In the event of a security incident involving personal information, RayNova will:
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Investigate the incident promptly
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Take corrective measures
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Notify affected individuals where required by law
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Comply with applicable reporting obligations
12. International Data Transfers
Some technology providers may store or process information on servers located outside India.
Where international transfers occur, appropriate safeguards and legal protections will be implemented in accordance with applicable laws.
13. Cookies and Analytics
Our website and applications may use:
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Cookies
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Analytics Tools
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Session Tracking Technologies
These technologies help us:
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Improve website functionality
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Enhance user experience
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Analyze service performance
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Maintain security
Users may manage cookie preferences through their browser settings.
14. Third-Party Websites
Our website or applications may contain links to third-party websites or services.
RayNova is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review their respective privacy policies.
15. Grievance Officer
For privacy-related concerns, requests, or complaints, please contact:
Grievance Officer
RayNova Care ElderPod Pvt. Ltd.
Email: raycareelderpod2@gmail.com
Address:
99/75, Bapuji Colony, Dumdum,
Kolkata – 700028, West Bengal, India
We will make reasonable efforts to address concerns within timelines prescribed by applicable laws.
16. Changes to This Privacy Policy
RayNova reserves the right to update or revise this Privacy Policy at any time.
Any modifications will be posted on our website and shall become effective upon publication unless otherwise specified.
Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
RayNova Care ElderPod Pvt. Ltd.
📧 Email: raycareelderpod2@gmail.com
📞 Phone: +91 8697122512
🌐 Website: https://raycare-elderpod.com
By accessing or using RayNova Care services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.