RayCare Elderpod

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Terms & Conditions

Effective Date: [17/06/2026]

Welcome to RayNova Care ElderPod Pvt. Ltd. (“RayNova”, “Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, mobile applications, WhatsApp services, telephonic support, and all elder care services provided by us.

By accessing our platform or availing any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our services.

1. About RayNova Care

RayNova Care ElderPod Pvt. Ltd. is engaged in providing elder care and support services, including caregiving assistance, companionship, wellness monitoring, mobility support, home assistance, hospital support, and other related services designed to enhance the quality of life of senior citizens and dependent individuals.

Contact Information

2. Services Offered

RayNova may provide services including but not limited to:

  • Elder Care Assistance

  • Caregiver & Attendant Services

  • Companion Care

  • Home Assistance

  • Mobility Support

  • Hospital Assistance

  • Post-Hospitalization Care

  • Wellness Monitoring

  • Emergency Coordination Support

The Company reserves the right to modify, suspend, discontinue, or introduce services at its sole discretion without prior notice.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age.

  • Possess legal authority to engage services for yourself or the care recipient.

  • Provide complete, accurate, and up-to-date information during registration or service booking.

4. Service Booking

Services may be requested through:

  • Website

  • Phone Calls

  • WhatsApp

  • Email

  • Other approved communication channels

All bookings are subject to:

  • Service availability

  • Location coverage

  • Operational feasibility

  • Verification requirements

Submission of a service request does not guarantee confirmation of service.

5. Service Confirmation

A booking shall be deemed confirmed only upon:

  1. Acceptance by RayNova Care; and

  2. Receipt of applicable payment, where required.

RayNova reserves the right to decline or cancel any booking prior to service commencement.

6. Caregiver Replacement

Where necessary, RayNova may arrange a replacement caregiver based on:

  • Availability

  • Operational requirements

  • Skill suitability

  • Safety considerations

Replacement timelines are indicative and may vary depending on circumstances.

7. Fees and Payments

Customers agree to pay all applicable charges for services booked.

Accepted payment methods may include:

  • UPI

  • Bank Transfer

  • Credit Cards

  • Debit Cards

  • Online Payment Gateways

  • Other approved payment methods

Prices may be revised periodically. Applicable taxes shall be charged in accordance with Indian laws.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information.

  • Maintain a safe and respectful environment.

  • Cooperate during service delivery.

  • Ensure reasonable access for caregivers.

  • Inform RayNova of all relevant medical and care-related conditions.

Customers remain solely responsible for the accuracy of information provided.

9. Medical Information Disclosure

To ensure proper care delivery, customers must disclose relevant information including:

  • Existing medical conditions

  • Allergies

  • Mobility limitations

  • Psychiatric conditions

  • Special care requirements

  • Infectious or communicable diseases

Failure to disclose such information may affect service quality and limit the Company’s liability.

10. Infection and Health Safety

Customers must promptly inform RayNova about any known communicable diseases, including but not limited to:

  • COVID-19

  • Tuberculosis

  • Hepatitis

  • Influenza

  • Other contagious illnesses

RayNova reserves the right to modify, postpone, or decline services where significant health risks exist.

11. Scope of Caregiver Services

Unless specifically agreed in writing, caregivers are not authorized to:

  • Prescribe medication

  • Diagnose medical conditions

  • Perform surgical procedures

  • Administer injections

  • Conduct medical treatments requiring licensed medical professionals

Caregivers provide non-medical support services within their designated responsibilities.

12. Emergency Situations

In the event of a medical emergency, RayNova may:

  • Contact the designated emergency contact person

  • Arrange ambulance assistance

  • Coordinate hospital admission

  • Communicate with doctors or healthcare facilities

All related expenses shall be borne by the customer or patient. RayNova does not guarantee any medical outcome or recovery.

13. CCTV and Monitoring

Customers may install and operate CCTV systems within their premises, provided such monitoring:

  • Complies with applicable laws.

  • Respects privacy rights.

  • Is not used to harass, intimidate, or defame caregivers.

14. Employee Verification

RayNova may conduct reasonable verification procedures including:

  • Identity verification

  • Background checks

  • Reference checks

Such verification processes do not constitute a guarantee of future conduct.

15. Customer Conduct

Customers shall not:

  • Abuse or harass caregivers

  • Engage in discriminatory behavior

  • Demand unlawful services

  • Threaten, intimidate, or mistreat personnel

Violation of this clause may result in immediate suspension or termination of services.

16. Non-Solicitation of Caregivers

Customers shall not directly recruit, hire, engage, or attempt to engage any caregiver introduced by RayNova outside the Company’s service arrangement during the service period and for twelve (12) months thereafter.

Any violation may result in legal action and recovery of damages.

17. Intellectual Property Rights

All trademarks, logos, content, graphics, software, designs, and materials available through RayNova remain the exclusive property of the Company.

No intellectual property rights are transferred to users through the use of our services.

18. Privacy and Data Protection

Customer information shall be collected, processed, stored, and used in accordance with our Privacy Policy and applicable laws.

By using our services, customers consent to such collection and processing for service delivery, legal compliance, and operational purposes.

19. Data Retention

RayNova may retain customer records, invoices, communications, and service-related information for:

  • Legal compliance

  • Auditing requirements

  • Dispute resolution

  • Operational and business purposes

Data shall be retained only for the period required under applicable laws.

20. Disclaimer of Warranties

Services are provided on an “as available” and “best efforts” basis.

RayNova does not warrant:

  • Uninterrupted service availability

  • Error-free operation

  • Specific health outcomes

  • Medical recovery

  • Fitness for a particular purpose

21. Limitation of Liability

To the fullest extent permitted by law, RayNova shall not be liable for:

  • Indirect or consequential damages

  • Loss of income or profits

  • Emotional distress

  • Business interruption

  • Medical outcomes or complications

The Company’s total liability arising from any claim shall not exceed INR 4,000 or the amount paid for the specific service, whichever is lower.

22. Indemnification

Customers agree to indemnify and hold harmless RayNova, its directors, employees, agents, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Violation of these Terms

  • Misuse of services

  • Incorrect information provided by customers

  • Unlawful activities

23. Force Majeure

RayNova shall not be liable for delays or failure in service caused by events beyond its reasonable control, including:

  • Natural disasters

  • Government actions

  • Epidemics or pandemics

  • Strikes

  • Telecommunications failures

  • Utility disruptions

24. Suspension and Termination

RayNova reserves the right to suspend or terminate services immediately if:

  • These Terms are violated

  • Safety concerns arise

  • Fraudulent activity is suspected

  • Staff abuse occurs

  • Required by law or regulatory authorities

25. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

26. Dispute Resolution

The parties shall first attempt to resolve disputes amicably.

If unresolved, disputes shall be referred to arbitration in Kolkata under the provisions of the Arbitration and Conciliation Act, 1996.

The arbitration proceedings shall be conducted in English.

27. Grievance Redressal

For complaints, concerns, or grievances, please contact:

Grievance Officer
RayNova Care ElderPod Pvt. Ltd.

Email: raycareelderpod2@gmail.com
Phone: +91 8697122512

We will make reasonable efforts to address grievances within applicable legal timelines.

28. Changes to Terms

RayNova reserves the right to update or modify these Terms & Conditions at any time.

Updated versions shall become effective immediately upon publication on our website. Continued use of our services after such updates shall constitute acceptance of the revised Terms.

By using RayNova Care services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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